Payment and delivery Information



In Kiev and in cities where there are representative offices and Artdeco stores, it is possible to pick up an order yourself.

Including there is a choice of forged items in the exhibition halls.

Artdeco provides goods loading services and proper packaging from the warehouse.

В магазине можете:


Consultation with a sales specialist and professional designer is completely free.

Order by phone

  • You can order the necessary elements and products by calling the indicated numbers on the website.
  • Through the form on the website "Callback" - indicate the Name and Contact phone number.

For wholesalers and cooperation

Fill out the form on the Loyalty Program website indicating your full name, email address and phone number.

Checkout on the website

You can order the necessary forged elements and products on the website, select the product and quantity, fill out the contact form. You can place orders around the clock.
Orders are processed from 9: 00-18: 00 from Monday to Friday - the manager contacts to clarify the delivery details and payment terms.

*Note! Some regional offices are open on Saturdays. See the section "Contacts".

Sending an order

Registration of orders and consultations are carried out from 9: 00-18: 00 from Mon-Fri by telephone or in the office of the company. (Office hours are indicated in the "Contacts" section)

  • Shipment on the day of order (with 100% prepayment), subject to order before 12:00 from the manager.
  • Orders placed after 12:00 are dispatched the next day.
  • Sending is possible by cash on delivery.
  • After the invoice is issued by the manager, a reserve is set for the selected product. The standard period of validity of the reserve is 5 days, after which it is canceled automatically. If the invoice is paid in full, the reserve for the goods is kept until shipment or delivery from the warehouse.

* To speed up the dispatch of the order, after paying the invoice - Contact the manager and send a copy of the paid receipt.


Cash settlement

Payment for the goods can be made in the office of the company or when sending by “Cash on delivery” at the “New mail” branch.

Payment by card

Payment by money transfer to PrivatBank cards (PRIVAT 24 system and payment terminals) and Raiffeisen Bank Aval

Cashless payments

Cashless payments for legal entities cashless payments to a current account.


If the products are small, then the order is packed in branded bags.
Dimensional products, metal structures, lengths (rolled products, pipes) are packed in stretch film and crate.

Delivery of the order by a transport company

After sending the goods to your city, the manager will provide a TTN (consignment note) number with the amount of payment for delivery by the Carrier.

  • Payment for transportation of goods is made by the buyer upon receipt of the goods.
  • The cost of transportation and delivery to the nearest warehouse of the Carrier is determined and calculated by the transport company.
  • By the TTN number it is possible to track the movement and time of arrival of the order on the website of the carrier company.

After the transfer of the goods for delivery to the transport company - the Carrier is responsible for the cargo. If you have any questions about the quality of delivery, claims are presented to the Carrier.

Return and exchange of goods

According to the Legislation of Ukraine, Artdeco company undertakes to exchange goods or issue a return within 14 days from the date of shipment of the goods.

Return conditions:

  • The product has not been used and has been preserved in the form in which you purchased it.
  • All markings are present on the product.
  • Less than 14 calendar days have passed since the date of shipment (taking into account the delivery time).
  • You have saved a sales receipt or sales receipt.

Payment for transport services is made by the buyer.

In the event of a difference between the ordered and received goods sent, as well as in the case of a manufacturing defect, the transport costs upon return are paid by our Company.